Refund & Cancellation Policy

Glyph is a digital AI software and generation service. Because you receive immediate access to AI generation, brand outputs, downloads, exports, and premium features, all payments are final and non-refundable to the maximum extent permitted by law. Please read this policy carefully before purchasing.

1. Overview

Glyph ("Glyph", "we", "us") provides an AI-powered brand identity generator. When you purchase a plan or unlock a brand, you immediately receive access to digital tools, AI generation infrastructure, generated outputs, downloadable assets, and/or subscription features. Because the value is delivered instantly and cannot be returned, all sales are final.

2. No Refund Policy

We do not provide refunds for, including but not limited to:

• One-time purchases and lifetime access.
• Subscription purchases and renewals.
• Generated brand identities, logos, color systems, and typography.
• Downloaded outputs, exports, and asset packages (ZIP, PDF, SVG, PNG, code tokens).
• Change of mind after purchase.
• Dissatisfaction with subjective design quality or creative direction.
• Failure to use, or choosing not to use, the service.
• Duplicate account creation.
• Accidental purchase caused by user error.
• Failure to cancel before a renewal date.
• Trademark, copyright, or availability concerns discovered after purchase.
• Similarity between generated outputs and other existing designs or brands.
• Business or design decisions made using Glyph outputs.

3. Immediate Digital Performance

By purchasing a Glyph plan or starting a generation, you expressly agree that Glyph may begin providing the digital service immediately. You acknowledge and consent that once digital access, AI generation, downloads, exports, or service performance begins, any refund, cancellation, or withdrawal right is lost to the maximum extent permitted by applicable law.

4. Subscription Cancellation

Where Glyph offers a subscription, you may cancel future renewals at any time through your account settings or by contacting us at support@glyph.software.

Cancellation stops future billing. It does not create a refund for the current billing period, any past charges, or any outputs already generated. You retain access to paid features until the end of the period you have already paid for.

5. Failed Generations

AI generation may occasionally fail due to technical issues, model limitations, input problems, content restrictions, connectivity issues, or third-party infrastructure errors. At our sole discretion, we may provide a regeneration attempt or replacement access for genuine technical failures. Any such remedy is a service-level accommodation, not a cash refund, and does not create a general refund right.

6. Exceptional Cases

We may, at our sole discretion, review limited exceptional cases, including:

• Duplicate payment caused by a verified payment-processor error.
• Incorrect billing caused by a confirmed technical fault on our side.
• A fraudulent transaction proven with valid evidence.
• A refund required by applicable law.

Any discretionary refund, credit, waiver, or adjustment is a one-time accommodation and does not create a general refund right or any future obligation.

7. Chargebacks

If you initiate an improper chargeback or payment dispute after receiving digital access, generated outputs, or services, we may, to the extent permitted by law: suspend or terminate your account, revoke access, cancel active subscriptions, block future purchases, recover chargeback fees and related losses, and provide transaction evidence to the payment processor.

8. Billing & Contact

For billing, invoice, or product-access questions, contact support@glyph.software. Real humans reply. Please include your account email and, where relevant, your order or transaction reference so we can help quickly.

This policy forms part of, and should be read together with, our Terms of Service and Privacy Policy. By completing a purchase you confirm that you have read, understood, and agree to this Refund & Cancellation Policy.